NHS services are here for you in Hampshire when you need them most. Please find below some commonly asked questions regarding the services available to you when you are feeling unwell. If the answer you need isn’t here, please contact us directly.
111 call handlers do not diagnose; they rule out possible causes and once they get to a point where they cannot rule something out, the assessment ends and you are referred to the relevant level of care based on your symptoms. The referral could be to an in-house nurse or paramedic for further assessment / advice or to another health care provider, such as a doctor, midwife or dentist. In some cases, it may be necessary to send out an ambulance.
The 111 service uses a nationally recommended set of NHS questions. This has been approved by the Royal Colleges of Medicine and Department of Health for use by 111 services in order to reduce patient risk and quickly identify life threatening issues. Some of the questions may not always seem relevant, but are needed in order to thoroughly assess you and ensure the best outcome and care based on your symptoms. Where appropriate, the 111 service will refer you to a service in your local area that can deliver the care within the recommended timeframe.
Yes. NHS 111 call handlers include medically trained staff, such as qualified nurses and paramedics. They take calls when an assessment requires their skills and experience. Call handlers are highly trained in symptom recognition. If it is felt that a medical professional is needed, then you will either be transferred to them for a more in-depth assessment or will be called back within a timeframe according to your clinical need.
Yes, it is free from both landline and mobile networks in the UK.
All GP surgeries offer same day appointments for people with urgent health needs. In fact in 2014 over 90% of patients in west Hampshire said they were able to get an appointment at a time that was convenient to them. Contact your GP surgery for more details about how to access these appointments.
If you need to see a GP urgently outside of normal opening hours you can call NHS 111 who will be able to arrange this for you.
You can of course contact your GP during the day, however, outside of normal surgery opening hours, the 111 service will direct you to the right care at the right time, first time.
As long as you are registered with a GP, we will send details of the call to your GP at the end of the assessment.
No. These departments are for emergencies only and in many cases, we may refer you to a local minor injury unit or other service such as an out of hours doctor, that may be able to treat you more quickly.
No, there are a number of places throughout the local area where you can have an x-ray so it’s best to call 111 to find out the most suitable place to go.
If you have a regular NHS dentist and need urgent treatment, contact your dentist for advice.
If you do not have a regular NHS dentist or have an urgent dental issue outside of normal dentist opening hours you can contact NHS 111. They will give you details of out-of-hours dental services in your area.
Pharmacists go through four years of training plus one year of work experience to become qualified. They have extensive experience not only in medicines but also in minor illnesses and injuries and can advise you on the best remedies for your situation.
You can talk to your pharmacist in confidence, even about the most personal symptoms, and you don't need to make an appointment. Most pharmacists now have private consultation areas and it’s possible to walk into any community pharmacy and ask to speak with the pharmacist. They may be able to spend some time with you straight away or offer you an appointment for a consultation. Discussions with your pharmacist can take place either in person or by phone.
You may be able to get medicine from a pharmacist in an emergency, subject to certain conditions.
You must have been prescribed the medicine before by a doctor, dentist, nurse independent prescriber, optometrist independent prescriber or other healthcare professional, who is registered in the UK. In addition to this, the pharmacist:
If you're concerned about yourself, a relative or friend, call NHS 111 for medical advice, this free service is available 24 hours a day, every day of the year.
The advisors taking 111 calls are in the same room as those answering 999 calls, so if urgent attention is needed, they can arrange it immediately for you.
Your views and feedback are important to us as we strive to ensure health services in Hampshire are the best they can be. If you would like to get in touch with the CCG or if you have any questions or feedback on the information on this website, please contact us via:
Tel: 02380 627 444 Email: firstname.lastname@example.org
Omega House, 112 Southampton Road
Eastleigh, Hampshire, SO50 5PB
For more information about us go to:
The NHS in Hampshire is represented by seven local Clinical Commissioning Groups (CCGs):
Led by local GPs, we are committed to ensuring the public has a strong and clear voice to shape our work and that we are open and transparent in our approach to planning and purchasing the health care you need.
This website was created in 2015 by West Hampshire CCG in order to support local people to manage minor illness and injury.